What to do in the event of a car incident

• Take photos of the accident scene and damage. Please remain safe at all times and avoid standing on the roadway.
• Contact the police to report the incident and keep the police report number (event number).
• If the animal is injured, inform the police.
• The emergency services will be able to guide you in requesting the services of a towing company if required. Keep their contact details if possible.
• Let us know so we can validate your coverage and inform your insurer.

• Make sure no one is hurt or injured.
• Contact the emergency services, especially if you notice damage to anything other than your vehicle (road sign, guardrail, etc.).
• If the authorities are unable to respond, we recommend that you complete a joint report with the other driver involved. If this is not possible, exchange information: names, telephone number, address, driver’s license number, vehicle info (make, model, year), names of respective insurers and insurance policy numbers.
• Take photos of the accident scene and damage. Please remain safe at all times and avoid standing in the roadway. Emergency services will be able to assist you with towing, if required. Keep the towing company’s contact details.
• If the emergency services have been dispatched, keep the police report number.
• Notify us so we can validate your coverage and inform your insurer.

• Make sure no one is hurt.
• Contact emergency services. If the authorities are unable to respond, you may be able to complete an joint report with the other person involved.
• If this is not possible, share your information: name, telephone number, address, driver’s license number, vehicle details (make, model, year), names of respective insurers and insurance policy numbers.
• Take photos of the accident scene and damage. Please remain safe at all times and avoid standing in the roadway.
• Emergency services will be able to guide you in requesting the services of a towing company if required. If possible, keep their contact information on hand.
• Let us know so we can validate your coverage and inform your insurer.

If your windshield is partially damaged (shattered): a specialist workshop can repair it for you. If it’s completely broken: a replacement may be required. Contact our team to discuss this.

If your vehicle requires urgent repair:

• Contact our BELRON partner repair shop directly to book an appointment.
• Let us know so we can validate your coverage and inform your insurer.

A flooded vehicle may not be safe to drive.

• Try to identify whether: the mechanics of your vehicle have been affected (engine, transmission, electrical circuits, pictograms visible in the dashboard that weren’t before) OR water has reached the interior of your car (look for wet carpets, the smell of dampness and mildew, rust).
• Let us know so we can validate your coverage and inform your insurer.

If liquid leaks from your vehicle after an incident…

• Contact the emergency services.
• Try to contain the leak or make a barrier to stop it spreading, only if it’s safe to do so.
• Take photos.
• The emergency services will be able to guide you in requesting the services of a tow truck if required. Keep contact information if possible.
• Notify us so we can validate your coverage and inform your insurer.

• Take photos of the accident scene and damage. Please remain safe at all times and avoid standing in the roadway.
• Note the date and time of the incident.
• Contact the police to report the incident.
• Keep the police report number (event number). The emergency services will be able to guide you in requesting the services of a towing company if required.
• Keep their contact details if possible.
• Notify us promptly, ideally within 48 hours of the incident, so that we can validate your coverage and inform your insurer. By respecting this deadline, some insurers waive the applicable deductible, subject to the conditions of your contract.

• Make sure no one is hurt.
• Contact the emergency services, especially if you notice any damage to property other than your vehicle (road sign, guard rail, etc.).
• Take photos of the accident scene and damage. Please remain safe at all times and avoid staying on the road. Emergency services will be able to assist you with towing, if necessary. Keep the towing company’s contact details.
• If the emergency services have been dispatched, keep the police report number.
• Notify us so we can validate your coverage and inform your insurer.

• Make sure no one is hurt.
• Contact emergency services, especially if you notice any damage to property other than your vehicle (road sign, guardrail, etc.).
• If the authorities are unable to respond, we recommend that you complete an joint report with the other driver involved. If this is not possible, exchange information : names, telephone number, address, driver’s license number, vehicle info (make, model, year), names of respective insurers and insurance policy numbers.
• Try to note the position of each vehicle and identify them on a sketch.
• Take photos of the accident scene and damage. Please remain safe at all times and avoid standing on the road. Be aware that other motorists may not be able to stop safely, so be extra cautious and vigilant.
• The emergency services will be able to help you with the towing service, if necessary. Keep the towing company’s contact details.
• If the emergency services have been dispatched, keep the police report number.
• Notify us so we can validate your coverage and inform your insurer.

Make sure no one is hurt and get to safety. Afterwards:

• Contact emergency services, and note the police event number or the fire department response report number.
• If you can extinguish the flames safely, attempt to do so.
• Take photos of the scene and note any signs of forced entry (broken windows on the ground, vehicle debris).
• Emergency services will be able to guide you in requesting the services of a towing company if required. Keep the towing company’s contact details if possible.
• Keep any debris or parts that could be linked to the cause of the fire, if possible.
• Note the date and time of the incident, and keep your vehicle keys.
• List any damaged personal effects in your vehicle. Depending on their value, it may be necessary to file a claim with your home insurer as well.
• Let us know so we can validate your coverage and inform your insurer.

• Contact the police to file a report.
• Keep the event number.
• If your vehicle is equipped with a tracking device (such as TAG), contact them.
• Take photos of the scene and note any signs of forced entry (broken windows on the ground, debris from the vehicle).
• Note the date and time of the incident, and keep your vehicle keys.
• List the personal effects stolen from your vehicle. Depending on their value, you may need to file a claim with your home insurer as well.
• Let us know so we can validate your coverage and inform your insurer.