POLICY • Privacy of Personal Information

Due to the nature of our activities, FORT ASSURANCES ET AVANTAGES SOCIAUX places great importance on protecting the personal information collected in order to provide the necessary services.

In accordance with the applicable legal framework, FORT ASSURANCES ET AVANTAGES SOCIAUX has implemented a set of measures and control procedures to ensure governance in terms of confidentiality and the protection of personal information.

The purpose of this policy is to inform you about our practices regarding the collection, use, communication, retention, and destruction of your personal information.

Collection of Personal Information

“Personal or nominative information”: Personal information refers to any data that concerns a natural person and allows them to be identified, directly or indirectly.

Without being limited to the following, such information may include identity-related data (e.g., name, address, phone number, driver’s license number), financial data (e.g., credit card number), medical data, or information related to professional activities (e.g., employee file), etc.

Consent

No information is collected by FORT ASSURANCES ET AVANTAGES SOCIAUX INC without the consent of the client, representative, or prospect.

By providing us with your personal information, your consent becomes effective. Consequently, you accept the terms of this policy and authorize us to collect, retain, use, and disclose your information in accordance with the purposes for which it was collected.

Right to Withdraw Consent for the Use or Disclosure of Information

Subject to certain limitations, you may withdraw your consent for the collection, use, and disclosure of your personal information. Under such circumstances, FORT ASSURANCES ET AVANTAGES SOCIAUX INC may not be able to offer you the requested insurance product, rate, or service.

For more information, please consult the Act Respecting the Protection of Personal Information in the Private Sector[1].

Collection and Use of Information

Only the essential information necessary to process your request is collected, including but not limited to:

Conducting a full assessment of your protection needs
Providing an insurance quote for the requested product(s)
Issuing an insurance policy if applicable
Processing payment for a purchased product or service

Information from Third Parties

Committed to protecting its clients’ personal information, FORT ASSURANCES ET AVANTAGES SOCIAUX INC does not sell, collect, share, disclose, or make public any client personal information, except for fulfilling its service mandate, ensuring service continuity, or complying with a court order or government agency request.

Under such circumstances, FORT ASSURANCES ET AVANTAGES SOCIAUX INC may collect or transmit information to authorized organizations or regulatory bodies, or specialized service providers formally committed to protecting personal information. Examples include:

Insurance brokers or claims adjusters
Insurers, reinsurers, financial institutions, or regulatory bodies
Courts
The Automobile Claims Database and the Quebec Automobile Insurance Corporation (or equivalents in other provinces)
Credit, risk, and claims analysis agencies
Debt collection agencies
Delivery partners
Internal or external IT security managers
Legal consultants
Cloud service providers
Authorized payment service providers

Cookies and Other Technologies

To improve service quality and user experience on its website, FORT ASSURANCES ET AVANTAGES SOCIAUX INC may use cookies and other web analytics technologies to remember your preferences and interactions with our site. The terms of use are described on our website.

Retention and Destruction of Personal Information

Our firm retains your personal data to fulfill our service mandate while complying with legal obligations.

Security of Personal Information

To ensure the security and confidentiality of personal data, FORT ASSURANCES ET AVANTAGES SOCIAUX INC implements strict security measures, including physical and technological safeguards such as:

Security protocols
Access controls
Employee training
Data encryption
Intrusion detection and monitoring
Disaster recovery plans

Although we take every possible measure to protect your personal data, please note that no method of internet transmission or electronic storage guarantees absolute security.

Commitment of Employees and the Firm

All employees, suppliers, or partners affiliated with our firm contractually commit to respecting our privacy policy and protecting the personal information held by FORT ASSURANCES ET AVANTAGES SOCIAUX INC, which is exclusively used by our firm. This commitment takes effect upon employment or collaboration and continues indefinitely.

Data Hosting

FORT ASSURANCES ET AVANTAGES SOCIAUX INC works with various web service providers. Some providers may host data outside the province of Quebec or Canada. In such cases, laws from other provinces or countries may apply.

Accuracy of Information

Our staff strives to maintain the accuracy of client records. You may validate and update your file information with our certified team.

Right to Access and Rectify Information

If any incorrect information appears in your file or if you require access to your personal data, you may submit a written request to the Personal Information Protection Officer. Our firm follows this protocol:

Submit a written request for access or correction
Send the request to the designated email or physical address
Receive an acknowledgment of receipt
Identity verification
Request processing within 30 days of receipt[2]
For more information, consult the Act Respecting the Protection of Personal Information in the Private Sector[3].

Quotes

To provide an insurance quote, service offer, or contract, we must analyze the needs of the concerned individual and all interested or mentioned parties.

For requests made by phone, in person, or online, consent must be obtained directly from all individuals involved.

Online Quotes (via Website)

When a quote request form is submitted via the FORT ASSURANCES ET AVANTAGES SOCIAUX INC website, the client understands, authorizes, and consents that FORT ASSURANCES ET AVANTAGES SOCIAUX INC:

Uses their personal data to analyze their protection needs and generate an insurance quote
Contacts them via phone, email, or other means to discuss their request, provide the quote, and possibly discuss other services offered
Uses their email address to respond to their request

Email Communication / Online Subscription and Unsubscription

After submitting an email address to FORT ASSURANCES ET AVANTAGES SOCIAUX INC, you may receive information via email. At any time, you can confirm or withdraw your consent by unsubscribing in one of the following ways:

Clicking the unsubscribe link in the message (if available)
Contacting the Personal Information Protection Officer via the designated email at the bottom of this policy

This allows you to stop receiving any unsolicited emails from FORT ASSURANCES ET AVANTAGES SOCIAUX INC, in accordance with Canada’s Anti-Spam Legislation (CASL).

Call Recording and Chat

For information integrity, training, and quality control, all telephone conversations may be recorded or monitored.

Electronic Communication

Like cell phones or traditional mail, internet or email communications without encryption cannot be entirely secure or confidential. Such communications may be altered, lost, or intercepted.

Email Disclaimer

Our clients sometimes send us emails containing personal information. FORT ASSURANCES ET AVANTAGES SOCIAUX INC. cannot be held responsible for the loss, interception, hacking, or any alteration of any email transmitted to us.

Policy Changes

Since privacy and the protection of personal information are at the core of our concerns, this policy may evolve to reflect internal changes and/or legal requirements.
We encourage you to regularly review our privacy policy to stay informed of any updates.

Designated Privacy Officer

Please feel free to contact the Privacy Officer for any questions related to privacy and the protection of personal information.

Firm	FORT ASSURANCES ET AVANTAGES SOCIAUX INC
Privacy Officer	Manon Racette
Latest Policy Update	June 1, 2024

Address	4, CAR WESTMOUNT BUR. 200
City	WESTMOUNT, QUÉBEC
Zip code	H3Z 2S6
Telephone (toll-free)	514-374-9944 ext. 226
Email	mracette@fort.ca